Return and Refund Policy.

At Choice Design Events, we are committed to providing exceptional event décor and customer service. Because our services involve custom designs, planning, and reserved event dates, the following policy applies to all bookings.

Deposits

A non-refundable retainer of 20% is required to secure your event date.

Your event date is not reserved until the signed contract and retainer are received.

Custom Décor

All custom décor, personalized items, and specialty products are non-returnable and non-refundable.

Personalized items cannot be exchanged once production has begun.

Rental Items

Rental items (backdrops, arches, pedestals, linens, marquee letters, etc.) remain the property of Choice Design Events.

Clients are responsible for any lost, stolen, damaged, or excessively soiled rental items and may be charged replacement or repair fees.

Cancellations

Cancellations made by the client will result in the forfeiture of the non-refundable retainer.

Payments made beyond the retainer may be refunded at the discretion of Choice Design Events if no custom materials have been purchased or services rendered.

Event Changes

Requests to change the event date are subject to availability.

Date changes requested at least 30 days before the event may be accommodated without penalty if the new date is available.

Changes requested less than 30 days before the event may incur additional fees.

No Returns

Due to the custom nature of our services, returns are not accepted once décor has been delivered, installed, or the event has taken place.

Satisfaction

If you have concerns about your décor or service, please notify us within 24 hours of your event. We will review the matter promptly and work toward a fair resolution when appropriate.

Contact Us

For questions regarding your booking or this policy, please contact Choice Design Events directly.